Experience
Python Developer
- Integrated Accela API
- ETL 100k+ permits across 41 jurisdictions
- Sourced 250k+ contacts for internal registry
- AWS EC2, Python, Selenium, BeautifulSoup
Remote || January 2024 - Present
Fractional CTO
- Built Python ETL pipeline from Web to CRM for Client Acquisition, grew contacts database by 3,000%
- Administered Google Workspace
- Automated Family Law legal forms with Python PDF parsing libraries
- Integrated OpenAI GPT-4 API to Statute of Limitations Scheduling App
- Solution Architected B2B White-Label, Legal Firm Marketing Website Produc
- Represented company at Stanford LLM X Law Hackathon
- Multi-Cloud Administrator (AWS, Azure, GCP, Oracle Cloud, Cloud Catalyst)
- AWS Lambda, EC2, S3, Cognito, API Gateway
- Solution engineering for LLM-powered paralegal bot
Burlingame, CA || March 2023 - Present
Python Usergroup Organizer & MC
- Took over this monthly networking event for Sacramento Area Pythonistas of all levels at the Urban Hive
- Topics presented by community volunteers
- Pizza and Beer!
- Pivoted Community to Online Events with the advent of nCOVID-19
Past Sponsors:
Remote || January 2020 - Present
Development Engineer III
- Making Slack bots for the Salesforce M&A Integrations Team
- Enhance NodeJS based inter-CRM chat bot
- Implemented CI/CD workflow in Heroku, driven with GitHub Actions
- Performed ETL from CRM of acquisitions to Salesforce Org with Python using Numpy, Pandas, and Multithreading (prototype with Asyncio)
- Developed analytics for chat bot performance using Splunk and Tableau
- Implemented Smart Events Framework based on AWS (SNS, SQS, Cognito, Lambda) for asynchronous handling of bot messaging
- Design, architected, and prototyped Public Safety Answering Point SaaS using chat bots and WebRTC to support Ukraine War and 988 rollout
San Francisco, CA || December 2021 - December 2022
Python CRM Developer
- Salesforce ETL, 1.63 GB, 6.2 million rows
- Principal software architect and engineer, GitHub repo owne
- Administrator for GSuite, CRMDialer, Wix, Discord, and our Python backend
- Adapted CRMDialer PHP API to utilize Python requests calls
- Created CRM & power dialer admin bot in Discord channel (JARVIS)
- Created all internal sales forms for Residential Solar, Commercial Solar, and Mortgage Refinancing
- Created custom solar proposals based on property usage to zero out annual True Up bills
- SDR - 100 dials per day, 12.5% close rate
- AE - 16.7% close rate
- SM - Managed dialing team call volume increase of >100% MoM, each month, from April to August
Roseville, CA || March 2020 - July 2023
Python Developer
- Refactored Django stack to current Flask oriented stack
- Developed lightweight API serving platform
- Integrated with Stripe platform for credit card production and management
- Developed proprietary API for ARG operations on the Stripe Issuing platform
- Managed requirements from prospective partners and founders, selecting appropriate technologies for Agile Development.
- Utilized Trello for Kanban Agile Development
- Managed a UC Davis summer intern for entry level development tasks
- Ubuntu 18.0.4 LTS for network management and services configuration
- Implemented ARG database with MySQL
- Design schema, built tables, and selected appropriate tools for remote database administration
- Proprietary algorithm for computing balance data to credit card end users
- Moved DNS and codebase from A2 hosting to AWS VM
- Developed web crawler to serve Divvy cards via arg.com
- Implemented inbound text handling on Twilio with ngrok
- Implemented Twilio API for end user SMS handling, two way
- Utilized GSuite for email and document management
Sacramento, CA || October 2019 - Present
Community Manager
- Developed social media publishing pipeline
- Organized live community events at local businesses
- Established beta program for customer driven product ideas
- Implemented customer support system
San Francisco, CA || October 2016 - December 2019
Product Specialist
- Focused on Global Account Renewals for Annual Licenses, Video Conferencing Solutions
- Developed Process Playbook for Customer Success
- Liased with Partners in Reselling and in Distribution
- Coordinated complex renewals among multinational conglomerates in all sales regions
- Forged team of contractors in GBU into tight community, MTV and ATX locations
- Automated subscription renewal messaging campaigns
Mountain View, CA ||November 2015 - February 2016
Operations Contractor
- Implemented Customer Support system
- Developed Process Playbook for Customer Success
- Developed core founding architecture: Business Model, Financial Model, User Growth Model Implemented company billing system
- Recruited, hired and trained remote team for User Operations department
San Francisco, CA || February 2015 - July 2016
Co-Founder, Director of Operations
- Reviewed 1000+ International Hospitals
- Conducted profitable market research expeditions
- Established first channel partnerships in Costa Rica
- Established first vendor partnerships in Costa Rica
- Emissary's first dental surgery client
- Founded Sales organization
- Founded Operations organization
San Francisco || August 2013 - May 2015
Senior Manager, Community
- Managed team of Community Managers for KIXEYE Games
- Directed team of forum moderators in 5 countries, 4 timezones
- Coordinated with product teams in SF, Canada, UK, and Australia
- Built and Maintained Community Team Handbook – Training, Team Processes, Style-guide
- Created KIXEYE.com Forums and Managed Staff and Moderation Team
- Report Weekly Product insights to Executive team across entire product portfolio
- Coordinate Community department with other departments in the company
- Created and Manage Battle Pirates Test Community
- Designed Social Media Editorial Pipeline
San Francisco, CA || September 2012 - August 2013
Product Manager
- Managed 27-member team of volunteer community moderators
- Salvaged existing game community around Ravenworld Franchise
- Deputized prominent community members to official operational positions
- Hired and trained top moderation staff as remote CS Team
- Designed and developed beta test program for 13 published games
- Built and managed multi-brand Zendesk Environment to lead 4 agent CS team on 196 games
- Developed and managed Community/CS/Social Media standards for top published games
- Established issue handling strategies among 6w PMs and 3rd party developers
- Developed and coordinated BBC custom community channels
- Ran 1st class of sf.citi Internship program (Mayor Lee, Ron Conway)
- Recruited, on-boarded, and trained an ideally experienced, high quality replacement
San Francisco, CA || March 2012 - August 2012
Head of Community
- Led team of Community Managers for Ravenworld Games through all phases of development
- Built and Managed Social Media Marketing Strategy for 6L Games
- Created and managed training documents for Community processes
- Managed Internal Marketing and Communication efforts after 6Waves/Lolapps Merger
- Hired and trained top moderation staff as remote CS Team
- Established channels and strategies for rich interaction between users and game design/development staff
- Designed, developed, and managed end-to-end customer support system
- Designed, outsourced, and administered community forums, managed mod staff
- Designed and managed all billing, fraud detection, issue and feedback handling processes
- Managed Quiz, Gift, Game application developer community on the Facebook platform
- Designed, implemented and managed processes to integrate user feedback into product roadmap• Designed, implemented and managed application developer support handbook
- Designed, implemented and managed FAQs for application developers
San Francisco, CA || January 2009 - March 2012
Interaction Designer
- Designed adventure browsing interface
- Developed HTML/CSS
- Created marketing content for adventure listings
San Francisco, CA || July 2008 - July 2008
Research Manager
- Dialed financial industry executives to market firm's annual summit
- Edited Financial Industry Benchmarking & Best Practices report, 1800+ McKinsey slides
- Developed marketing contacts database, 100% accuracy
Tiburon, CA ||February 2008 - May 2008
Jr. Developer, DBA
- Designed data structures for 3 professional sports alerts applications (ESPN alerts: NFL, MLB, NBA)
- Streamlined weekly campaign reporting, client facing
- Maintained internal contacts database, 4+million numbers
- Traveled to concerts around US, administered local use of mSnap Text2Screen platform
San Diego, CA || March 2007 - December 2007
Web Development Intern
- Spreadsheet jockey
- Designed internal portal for Procurement dept.
Rocklin, CA || May 2000 - December 2000