Résumé - W. P. Hooten

Producer

Outlier Podcast

February 2021 - Present

Contract Software Developer

Global Energy

Salesforce ETL, 1.63 GB, 6.2 million rows
Lighting Dialer Integration
Quickbooks Integration

March 2020 - Present

Chief Information Officer

Blue Sky Energy

Technology:

Chief software architect and engineer
Administrator for GSuite, CRMDialer, Wix, Discord, and our Python backend
Adapted CRMDialer PHP API to utilize Python requests calls
Automated Lead Management
Created internal administrative bot for Discord channel
Created all internal sales forms for Residential Solar, Commercial Solar, and Mortgage Refinancing
Created custom solar proposals based on property usage to zero out annual True Up bills

Sales:

SDR - 100 dials per day, 12.5% close rate
AE - 16.7% close rate
SM - Managed dialing team call volume increase of >100% MoM, each month, from April to August

March 2020 - Present

Organizer

Sacramento Python Developers Meetup

Took over this monthly networking event for Sacramento Area Pythonistas of all levels at the Urban Hive
Topics presented by community volunteers
Pizza and Beer!
Pivoted Community to Online Events with the advent of nCOVID-19

Past Sponsors:

January 2020 - Present

Chief Product Officer

American River Gold

Refactored Django stack to current Flask oriented stack
Developed lightweight API serving platform
Integrated with Stripe platform for credit card production and management
Developed proprietary API for ARG operations on the Stripe Issuing platform
Managed requirements from prospective partners and founders, selecting appropriate technologies for Agile Development.
Utilized Trello for Kanban Agile Development
Managed a UC Davis summer intern for entry level development tasks
Ubuntu 18.0.4 LTS for network management and services configuration
Implemented ARG database with MySQL
Design schema, built tables, and selected appropriate tools for remote database administration
Proprietary algorithm for computing balance data to credit card end users
Moved DNS and codebase from A2 hosting to AWS VM
Developed web crawler to serve Divvy cards via arg.com
Implemented inbound text handling on Twilio with ngrok
Implemented Twilio API for end user SMS handling, two way
Utilized GSuite for email and document management

October 2019 - Present

Community Manager

Early Tab

Developed social media publishing pipeline
Organized live community events at local businesses
Established beta program for customer driven product ideas
Implemented customer support system

October 2016 - December 2019

Product Specialist

Milestone Technologies (Google)

Focused on Global Account Renewals for Annual Licenses, Video Conferencing Solutions
Developed Process Playbook for Customer Success
Liased with Partners in Reselling and in Distribution
Coordinated complex renewals among multinational conglomerates in all sales regions
Forged team of contractors in GBU into tight community, MTV and ATX locations
Automated subscription renewal messaging campaigns

November 2015 - February 2016

Operations Contractor

Kid CarPool

Implemented Customer Support system
Developed Process Playbook for Customer Success
Developed core founding architecture: Business Model, Financial Model, User Growth Model Implemented company billing system
Recruited, hired and trained remote team for User Operations department

February 2015 - July 2016

Co-Founder, Director of Operations

Emissary Medical Tourism

Reviewed 1000+ International Hospitals
Conducted profitable market research expeditions
Established first channel partnerships in Costa Rica
Established first vendor partnerships in Costa Rica
Emissary's first dental surgery client
Founded Sales organization
Founded Operations organization

August 2013 - May 2015

Senior Manager, Community

KIXEYE

Managed team of Community Managers for KIXEYE Games
Directed team of forum moderators in 5 countries, 4 timezones
Coordinated with product teams in SF, Canada, UK, and Australia
Built and Maintained Community Team Handbook – Training, Team Processes, Style-guide
Created KIXEYE.com Forums and Managed Staff and Moderation Team
Report Weekly Product insights to Executive team across entire product portfolio
Coordinate Community department with other departments in the company
Created and Manage Battle Pirates Test Community
Designed Social Media Editorial Pipeline

September 2012 - August 2013

Product Manager

6waves

Managed 27-member team of volunteer community moderators
Salvaged existing game community around Ravenworld Franchise
Deputized prominent community members to official operational positions
Hired and trained top moderation staff as remote CS Team
Designed and developed beta test program for 13 published games
Built and managed multi-brand Zendesk Environment to lead 4 agent CS team on 196 games
Developed and managed Community/CS/Social Media standards for top published games
Established issue handling strategies among 6w PMs and 3rd party developers
Developed and coordinated BBC custom community channels
Ran 1st class of sf.citi Internship program (Mayor Lee, Ron Conway)
Recruited, on-boarded, and trained an ideally experienced, high quality replacement

March 2012 - August 2012

Head of Community

Lolapps, Inc.

Led team of Community Managers for Ravenworld Games through all phases of development
Built and Managed Social Media Marketing Strategy for 6L Games
Created and managed training documents for Community processes
Managed Internal Marketing and Communication efforts after 6Waves/Lolapps Merger
Hired and trained top moderation staff as remote CS Team
Established channels and strategies for rich interaction between users and game design/development staff
Designed, developed, and managed end-to-end customer support system
Designed, outsourced, and administered community forums, managed mod staff
Designed and managed all billing, fraud detection, issue and feedback handling processes
Managed Quiz, Gift, Game application developer community on the Facebook platform
Designed, implemented and managed processes to integrate user feedback into product roadmap• Designed, implemented and managed application developer support handbook
Designed, implemented and managed FAQs for application developers

January 2009 - March 2012

Interaction Designer

ekoVenture

Designed adventure browsing interface
Developed HTML/CSS
Created marketing content for adventure listings

July 2008 - July 2008

Research Manager

Tiburon Strategic Advisors

Dialed financial industry executives to market firm's annual summit
Edited Financial Industry Benchmarking & Best Practices report, 1800+ McKinsey slides
Developed marketing contacts database, 100% accuracy

February 2008 - May 2008

Jr. Developer, DBA

mSnap, Inc.

Designed data structures for 3 professional sports alerts applications (ESPN alerts: NFL, MLB, NBA)
Streamlined weekly campaign reporting, client facing
Maintained internal contacts database, 4+million numbers
Traveled to concerts around US, administered local use of mSnap Text2Screen platform

March 2007 - December 2007

Web Development Intern

ORACLE

Spreadsheet jockey
Designed internal portal for Procurement dept.

May 2000 - December 2000

Woody Hooten

Experience